Terms and Conditions

At The Performance Factory we want everyone to feel safe and welcomed. We have created an inviting atmosphere and the most important thing to us is that everyone entering enjoys their time here and our services.
Please review our Policies.

• There is a zero tolerance policy against fighting, violence or aggressive behavior of any kind towards staff or clients. 
• An activity waiver must be signed by all participants in order to train at our facility. 
• Refunds will not be given on single sessions or after the first session of any package. 
• Time will not be made up for anyone arriving late to their session. Missing a scheduled session without contacting staff will result in loss of that session. Cancellations must be made atleast  

       12 hours prior to your scheduled session.  

• All packages must be used in a timely manner and will expire after 6 months from purchase date. Exceptions will be made due to injury or illness but must be communicated to staff.